Powering Businesses Through Affordable IT Systems
STAKEHOLDER MANAGEMENT
Noxxan is an authorized reseller of ArkCase, a Case Management Solution that incorporates Enterprise Content Management, Customer Relationship Management, and Business Process Management. ArkCase provides a configurable platform with core components necessary to modernize an enterprise solution including content management, personalized dashboard, AI/ML, predictive analytics, reporting, and workflow. Core features include:
Automation: You are able provide your case officers with a tool that enhances their productivity and enriches organizational data processing through:
- Microsoft Office Integration
- Monitoring Activities Per User and/or Request
- Correspondence and Template Management
- Duplicate Identification (Request and Document)
- Integrated Robotics Process Automation (RPA)
- Capture and Extract Data from Scanned Content (OCR)
- Alerts and Notifications
Efficiencies
- Dynamic Workflows
- Document Review and Approvals
- Integrated Document and Records Management
- Collaboration Tools
- Integrated Audio and Video Transcription
- Time Tracking, Costing and Billing
Reporting and Analytics:
- Portal with Self Services
- Capture from Any Source (e.g., web, phone, email, fax, walk-ins)
- Built-in Reporting and integration with BI tools.
- Full Analytics for Metrics and Analyzing Insights
Security and Compliance:
- Encryption (at rest and in-transit)
- Role-Based Access/Permissions Control
- Redaction: PST Extractor, Bulk Redaction, Automated Content (with exemption code) Redaction, Automated Video/Audio Redaction.
- Full Audit Trail/Log
Please contact us to discuss and demonstrate how your organization can benefit from ArkCase.